Nurse Manager for Rapid Response Call Center

Rapid Response - 6:30 PM to 7:00 AM - **This is an in person / in office position at our Ft Myers Fl or Atlanta Ga offices.

About Us:

TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continue to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare. We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.

TeleSpecialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Excellent Benefits
  • Medical, Dental and Vision benefits
  • 401k match
  • Paid Vacation
  • Leadership Training
  • Mentorship Program
  • Tuition Reimbursement

Summary:

The Nurse Manager will be working in direct contact with the RRC Director, physicians, and customers. You will provide highly reliable service dispatch and management throughout the patient consultation process. The Nurse Manager role has three main areas of responsibility: Daily Operations/Process Improvement, Training & QA of RRC, and Mastery of RRC Technology. This position must have the ability to triage neurology consults and dispatch based on acuity. Leading call center coordination, you will develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, health care systems and providers.

Essential Duties and Responsibilities:

• Obtains history and relay of information to physician on radiology nurse calls
• Ensures physician backup spread she is accurate at all times
• Pulls daily reports on reroutes and monitors indirect calls
• Obtains history, time, and handle assignments on stat calls
• Monitors prolonged queue times or missed calls
• Escalates physician technical issues
• Completes onsite training for navigators for training
• Manages break times, availability, and efficiency of RRC staff
• Ensures at least one operator is ready at all time
• This position may include working on weekends and holidays

Qualifications:

Nursing experience required. Prior patient care in a traditional healthcare setting or telemedicine environment required. Must also be;

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and, in a team-oriented, collaborative environment
• Able to communicate effectively within department and with members of interdisciplinary teams
• Ability to work independently and proactively in a fast-paced, dynamic environment
• Proven analytical and problem-solving abilities

Education/Experience:

• Associates degree in Nursing
• Active Registered Nurse License

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times